ORB works in all discretion on the online reputation of their clients. We put the reputation of our customers in the spotlight \u2013 not the customers themselves. These cases are based on collaborations with medium and large enterprises. In order to not compromise the image of our customers, these cases are devoid of identification marks and clear credentials.<\/em><\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>\n
Case 1<\/h2>\n<\/div><\/section>
\nA\u00a0specialized law firm<\/strong>, mainly engaged with clients in the financial sector, contacted\u00a0ORB<\/em>\u00a0with a very clear request. The office had been mentioned several times in\u00a0a series of damaging reports<\/strong>\u00a0in some national newspapers.<\/p>\nAlthough the involvement of the firm was countered in follow-up articles, and there was no question of any illegal activity at any moment, this episode continued to\u00a0haunt the firm online<\/strong>. When customers actively sought the office through search engines, they found\u00a0negative publicity<\/strong>\u00a0and a suspicion of a scandal.<\/p>\nThe firm called ORB<\/em>\u00a0to counterbalance and restore their online image. We had to create a strategy to push the incriminating articles into the background and\u00a0shift the focus to the operation of the office<\/strong>. For this, we worked on three tracks:<\/p>\n\n- An SEO optimization of the customer\u2019s own website<\/strong>.<\/li>\n
- The development ofseveral satellite websites<\/strong>\u00a0with corporate information about the firm and its operation.<\/li>\n
- Launching aQ&A website<\/strong>\u00a0about the incriminating article series, with clear communication about the allegations. These were refuted in an unambiguous manner.<\/li>\n<\/ul>\n<\/div><\/section>
\nThe starting point:<\/h3>\n\n- On average,6 out of 8 articles<\/strong>\u00a0on the first pages of top search engines contained a reference to the problematic episode.<\/li>\n<\/ul>\n<\/div><\/section>
\nThe outcome:<\/h3>\n
The first pages of the most used search engines\u2019 results now consist of:<\/p>\n
\n- The customer\u2019sown website<\/strong>\u00a0<\/strong>(top result)<\/li>\n
- 5 articles<\/strong>of the launched satellite websites<\/li>\n
- TheQ&A website<\/strong>\u00a0(varying between the second and third position)<\/li>\n
- 1 article in afinancial magazine<\/strong>\u00a0\u2013 with mostly neutral information<\/li>\n<\/ul>\n<\/div><\/section>
\nThe follow-up<\/h3>\n
ORB<\/em>\u00a0continues to monitor the online image of the client and reports bimonthly to the firm. If the situation were to change, our team of online reputation managers would immediately intervene to restore a\u00a0positive balance<\/strong>.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>\n
Case 2<\/h2>\n<\/div><\/section>
\nThe manager of a medium-sized construction company contacted\u00a0ORB<\/em>\u00a0after the\u00a0takeover of a competing company<\/strong>.<\/p>\nBefore the takeover, this company had run into trouble and faced financial difficulties. Because of this,\u00a0projects continued to drag<\/strong>\u00a0on<\/strong> and suppliers were either partially paid or not paid at all<\/strong>.<\/p>\nAlthough a name change was implemented to reflect the positive takeover, this turbulent period continued to haunt the company through comments on review websites and discussion forums<\/strong>. Due to the absence of a digital strategy within the old company, there was no counterweight presence online.<\/p>\nThe company called ORB<\/em> to settle their new\u00a0digital presence<\/strong>, so they could turn the page. For this, we first worked on four tracks:<\/p>\n\n- Building a new website<\/strong>for the new company, fully SEO-optimized.<\/li>\n
- The launch ofseveral satellite websites<\/strong>\u00a0with promotional commercial information about the new company.<\/li>\n
- The development of varioussocial media channels<\/strong>\u00a0for business.<\/li>\n
- Crossover communication<\/strong>between the various companies involved, via blogs and news.<\/li>\n<\/ul>\n<\/div><\/section>
\nThe starting point:<\/h3>\n\n- NO website<\/strong>for the customer.<\/li>\n
- 7 out of 8 search results on the first page containednegative publicity<\/strong>\u00a0\u2013 through discussion forums, reviews and newspaper articles.<\/li>\n
- 1 result was anobjective statement<\/strong>\u00a0of the (outdated) business data.<\/li>\n<\/ul>\n<\/div><\/section>
\nThe outcome:<\/h3>\n
The first pages of the most used search engines\u2019 results now consist of:<\/p>\n
\n- The customer\u2019s own website (top result)<\/li>\n
- References to the customer\u2019s social media channels (Facebook and Google+)<\/li>\n
- Two satellite websites with promotional or commercial content<\/li>\n
- Two references to the business data of the company<\/li>\n
- 1 discussion forum<\/li>\n<\/ul>\n<\/div><\/section>
\nThe follow-up:<\/h3>\n
During the first evaluation, we introduced an<\/strong> extra track,<\/strong> adding a\u00a0charm offensive<\/strong>\u00a0on a popular discussion forum. This focused on giving the correct information of the construction company, the takeover and the renewed vision. Currently,\u00a0ORB<\/em>\u00a0still monitors the online imaging of the company and\u00a0reports quarterly<\/strong>\u00a0on its progress.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><\/div><\/div>